This
page answers the most common questions we receive.
If you have a question which is not answered below
please .
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The item I wanted has
sold out. Are you getting any more in?
Unfortunately some items will be out of stock or be removed
from the site altogether if discontinued. Please be advised
that our Customer Care team cannot tell you when a product
will be back in stock. We would advise you to keep checking
the site to see if your desired item becomes available
again.
Can I change my order?
Can I cancel my order?
After placing your order we will try to deal with it
as quickly as possible so please inform us by email of any changes
or cancellations to your order as soon as possible. We can't gaurantee to be able to change your order before it goes out but we will happily refund any items returned within 14 days of ordering that are in new/fit for resale condition.
Where is my order? How
long will my order take to arrive?
We dispatch your orders by Royal Mail First Class, Recorded Delivery and aim to have your goods with you in 3-5 working days, however we reserve the right to allow the standard 28 days for delivery if needed. We will contact you by email if we suspect an order will take longer than a week to process.
I received the wrong
item, what do I do?
If you have received the wrong item, we are sorry for
the mistake. Please return it to us, along with a short
covering note explaining the problem and we’ll
get the right item out to you. And of course refund your postage costs
Part of my order is missing.
Regrettably mistakes can happen. If part of your order
appears to be missing, then please let us know by e-mailing
us at contact@chancetoshop.co.uk and we’ll get
the missing item straight out to you.
The item I received is
faulty.
If an item of your order appears to be faulty, then please
let us know by e-mailing us at contact@chancetoshop.co.uk,
then return the faulty item to us within 14 days at the address given
at the bottom, along with a short covering note explaining
what the problem is and what your return address is and
we will replace the item as soon as
possible.
I need to return an item.
If you are not completely satisfied with your purchase
simply return the item or items
to us in their original condition within 14 days of
ordering and we will issue a full refund.
Please note:
- Items being returned MUST be in an as-new condition.
- Returns MUST include a covering note. If we don't know who you are we can't refund you!
I’m new, how do
I order?
Welcome to chancetoshop.co.uk! All the items you see are available
to buy online. Simply click on the item you wish to purchase,
scroll to the BUY button, and click it. This takes you through to the shopping cart page,
where you can review your order before either browsing the shop some more or clicking Checkout to take you to the secure payment pages. You will need your credit,
debit or charge card details, including the billing address.
I’m having technical
difficulties using the site, what do I do?
If you have experienced a problem while using our site
please let us know (contact@chancetoshop.co.uk), so we
can look into fixing it! The more information you can
provide the better, so details about your browser and
operating system will help us. For example:
o What browser do you use? (Internet Explorer , Firefox,
Netscape, etc…)
o What operating system does your computer run? (Windows
XP, Windows 2000, Mac OS X, etc…)
o Please describe the problem.
Do you have a catalogue?
We don't print a catalogue, sorry. But our website shows all our current products.
What cards do you accept?
We accept the following major Credit Cards:
Can I pay by any other
method?
We only accept payment by Credit Card, Charge Card or
Debit card on the Internet. Please note we DO NOT accept
the following payment methods:
• Payment on Delivery
• E-mail
• Installments
• Splashplastic
• Cheque
• Bank Transfer
• Postal Order
• PayPal
Is ordering on-line
safe?
We utilise industry-standard Secure Sockets Layer (SSL)
technology to allow for the encryption of potentially
sensitive information such as your name, address and
other critically sensitive information like your credit
card details. Information passed between your computer
and our Web site cannot be read in the event someone
else intercepts it. This technology includes the following
features:
• Authentication – this assures your browser
that your data is being sent to the correct computer
server, and that the server is secure.
• Encryption – this encodes the data, so that
it cannot be read by anyone other than the secure server.
• Data Integrity – this checks the data being
transferred to ensure it has not been altered.
When will I be charged?
Your payment will be securly charged at the point of sale using Google's 'Checkout' system.
How is Post and Packaging
(P&P) calculated?
Simple, its FREE!
Do you deliver to my
country?
At the moment we only deliver to UK addresses.
Do I have to sign for
the delivery?
For deliveries within the UK, you will have to sign for
the parcel. It is, therefore, advisable to have the parcel
delivered to an address where you will be during the
day (e.g. work address). For deliveries outside of the
UK, it depends on your local postal service as to whether
you have to sign for the parcel.
What happens if I’m
not in to sign for my parcel?
The carrier will leave you a card informing you that
delivery has been attempted. On this card will be instructions
on how to obtain your parcel.
Do I have to pay for
return postage?
If you are returning an item to us for a refund or an
exchange then the cost of returning the item to us is
your responsibility. Please note that the item is your
responsibility until it reaches us. For your own protection,
we recommend that you send the parcel using a delivery
service that insures you for the value of the goods.
chancetoshop.co.uk
Custom Cricket
Unit 28 Nottingham South & Wilford Ind. Est.
Ruddington Lane
Wilford
Notts
e-mail: contact@chancetoshop.co.uk
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